Bank Alfalah Counter Service Officer Jobs 2023

A Counter Service Officer at Bank Alfalah would typically perform various customer service and transaction-related duties at the bank’s physical branch. The specific responsibilities of a Counter Service Officer can vary depending on the bank’s policies and procedures, but here are some common tasks associated with this role:

1. Customer Service: Providing excellent customer service to clients who visit the branch. This includes addressing customer inquiries, resolving complaints, and assisting with account-related issues.
2. Cash Handling: Handling cash transactions, such as deposits, withdrawals, and currency exchange, accurately and securely. Ensuring that the cash drawer is balanced at the beginning and end of the shift.
3. Account Services: Assisting customers with account-related services, including account opening, account closures, and account maintenance. This may also involve helping customers with account inquiries and providing information on different banking products and services.
4. Document Verification: Verifying customer documents and identification as per the bank’s Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
5. Cheque Processing: Processing cheque deposits, issuing cashier’s checks, and assisting with cheque-related inquiries.
6. Transaction Recording: Accurately recording all transactions in the bank’s computer system and ensuring that all necessary documentation is completed.
7. Cross-Selling: Identifying opportunities to cross-sell various bank products and services, such as savings accounts, fixed deposits, loans, and credit cards.
8. Compliance: Ensuring compliance with all bank policies, procedures, and regulatory requirements. This includes staying up-to-date with changes in banking regulations.
9. Security: Maintaining a secure and controlled environment in the branch to prevent fraud and unauthorized access.
10. Customer Education: Educating customers on the use of ATMs, online banking, and mobile banking services to encourage self-service banking.
11. Record Keeping: Maintaining accurate records of transactions, customer interactions, and other relevant information.
12. Teamwork: Collaborating with other branch staff members to ensure smooth branch operations and achieve team goals.

To be successful as a Counter Service Officer at Bank Alfalah or any other bank, individuals typically need strong communication skills, attention to detail, the ability to work in a fast-paced environment, and a good understanding of banking products and services. Additionally, they should be knowledgeable about banking regulations and security procedures to ensure the safety of both customers and the bank’s assets.

The candidate will be responsible for Customer Services over the cash counter including

Cash Transactions, Processing of Banker’s Cheques and funds Transfer, etc.

Qualification:

Graduates having a minimum of 14 years’ education from HEC-recognized universities.

Age Requirement: Age below 28 years at the time of hiring will be eligible.

Experience:

Fresh Candidates Candidates with up to 1 year of work experience

How To Apply

Candidates meeting the above-mentioned criteria may apply online at http://www.bankalfalah.com/career/ > Candidates awaiting their final degrees/results are not eligible to apply. > Only short-listed candidates will be contacted.

To Apply: Click Here