AirBlue Jobs for Call Center Counselor 2023
AirBlue is a private Pakistani low-cost airline based in Islamabad, Pakistan. The airline was founded in 2003 and commenced operations in 2004. It operates domestic and international flights, connecting various cities within Pakistan and a few international destinations.
Please note that specific details about AirBlue’s current routes, services, or any recent developments might have changed since my last update in September 2021. For the most accurate and up-to-date information, I recommend visiting the official AirBlue website or contacting the airline directly.
A Call Center Counselor, also known as a Customer Service Representative or Call Center Agent, is a professional who handles incoming or outgoing customer calls for a company. Their primary role is to assist customers with their inquiries, provide information about products or services, resolve issues, and ensure customer satisfaction.
Key responsibilities of a Call Center Counselor may include:
- Answering Calls: Handling inbound calls from customers and addressing their queries or concerns.
- Making Outbound Calls: Initiating outbound calls to customers for various purposes, such as follow-ups or surveys.
- Customer Support: Providing assistance and support to customers, resolving their issues, and guiding them through the appropriate solutions.
- Product/Service Knowledge: Having in-depth knowledge about the company’s products or services to provide accurate information to customers.
- Problem Solving: Identifying problems and finding appropriate solutions to ensure customer satisfaction.
- Data Entry: Updating customer information, inquiries, and interactions in the company’s database.
- Complaint Handling: Addressing customer complaints and working towards resolving them in a timely and efficient manner.
- Communication Skills: Possessing excellent communication skills to interact effectively with customers over the phone.
- Patience and Empathy: Demonstrating patience and empathy while dealing with customers, especially in challenging or emotional situations.
- Adherence to Policies: Following company policies and procedures while interacting with customers and handling their requests.
Call Center Counselors play a crucial role in maintaining a positive relationship between the company and its customers. They often work in a fast-paced environment and need to be skilled in multitasking, problem-solving, and communication to excel in their roles.
